Shipping policy

At Sulora, we are committed to getting your order to you as quickly and efficiently as possible. We ship worldwide, with a focus on providing a premium experience from the moment you click "Buy" until the package arrives at your door.

Processing Time

We take great care in preparing your order. Once your payment is verified, please allow 2 business days for our team to process, pack, and prepare your items for shipment.

Note: Orders are not processed or shipped on weekends or public holidays.

Shipping Times

We work with reliable shipping partners to ensure your order arrives in perfect condition. Once your order has left our facility, the estimated delivery time is:

  • Standard Shipping: 5 to 14 business days.

Please note: Shipping times are estimates and may vary due to factors outside of our control, such as carrier delays or customs processing. We will provide you with a tracking number as soon as your order ships, so you can follow its journey.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the weight of your order. We strive to keep these costs as transparent and fair as possible.

Order Tracking

Once your package is on its way, you will receive a confirmation email containing your tracking number. You can use this link to monitor the progress of your delivery in real-time.

Important Information

  • Address Accuracy: Please ensure that your shipping address is correct before finalizing your order. Sulora is not responsible for packages delivered to an incorrectly provided address.

  • Customs Duties and Taxes: 

    By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

    Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

    Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

    The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

    To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

    The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.